Insurance Claims
Benchmark
Marine & Logistics Claims Operations:
Scale, Retention, and Profitability
Join senior claims leaders from MGAs, marine insurers, and logistics carriers in shaping the definitive 2026 benchmark on claims operations.
2026 Claims Operations Benchmark
Understanding how top-performing marine and logistics operations are achieving operational excellence
The Critical Question This Benchmark Answers:
"How are top-performing marine and logistics claims operations achieving 2x-5x scale, protecting broker/freight forwarder retention, and driving portfolio profitability in 2026's increasingly complex environment?"
What You Receive
Exchange 20-30 minutes of your insights for exclusive benchmark intelligence
Complete Benchmark Report
- Full industry report with anonymized data and trends
- Confidential performance metrics from 50+ operations
- Strategic frameworks for scale, retention, profitability
- 6 weeks early access before public release
Strategic Insights
- Learn how peers handle operational challenges
- Best practices from top-performing operations
- Technology adoption patterns and AI/automation trends
- Regulatory and market pressure insights
Peer Comparison & Expert Discussion
- See how your operation compares to similar companies
- Focused 20-30 minute conversation with William Richards, CEO
- Private peer network access to other participants
- Optional attribution as industry thought leader
Why This Research Matters
Understanding the operational, competitive, and strategic implications
Financial Impact
- Portfolio profitability optimization strategies
- Loss ratio improvement frameworks
- Subrogation and recovery opportunities
- Cost per claim benchmarking
- ROI on technology investments
Competitive Advantage
- See where you stand vs. top performers
- Identify gaps in operational capabilities
- Understand emerging industry standards
- Benchmark service delivery expectations
- Technology adoption competitive positioning
Operational Excellence
- Scale capacity without proportional cost increases
- Surge event management best practices
- Data intelligence and portfolio visibility
- Staff retention and productivity optimization
- Process efficiency improvements
Risk Mitigation
- Reinsurer capacity and audit requirements
- Broker/freight forwarder retention strategies
- Regulatory compliance frameworks
- Fraud detection and organized cargo theft patterns
- Third-party litigation funding impact
How It Works
Simple, confidential, and valuable process
Learn About the Benchmark
Understand the benchmark topics we cover and how your insights will shape industry understanding
Book Your Interview
Schedule a convenient 20-30 minute conversation with William Richards, CEO
Share Your Insights
Engage in a focused, confidential discussion tailored to your segment and operation
Receive Your Report
Get exclusive early access to the complete benchmark report 6 weeks before public release
What To Expect
A focused 20-30 minute conversation led by William Richards, CEO of Arete Adjusting. Not a survey, but a genuine discussion tailored to your operation and segment.
🔒 100% Confidential Process
Sample Interview Topics
For MGAs
- Scale and reinsurer capacity
- Lloyd's approval requirements
- Launching new programs
Marine Insurers
- Broker retention strategies
- Portfolio profitability tracking
- Subrogation opportunities
Logistics Insurers
- Volume surge management
- Freight broker expectations
- Cargo theft patterns
About Arete Adjusting
Our Mission
Arete Adjusting LLC is a specialized claims adjusting firm serving marine, logistics, and specialty insurance markets. Our name comes from the Greek concept of "arete" - the pursuit of excellence. This philosophy drives everything we do.
We deliver data-driven cargo, liability, and logistics industry claims adjusting across North America. As a Third Party Administrator (TPA) with a singular focus on quality outcomes, we help underwriters build more profitable, sustainable portfolios in the North American logistics sector.
Why Arete Is Uniquely Positioned to Conduct This Research
William Richards
Chief Executive Officer, Arete Adjusting LLC
William brings extensive experience in insurance claims operations with hands-on understanding of scale, retention, and profitability challenges. He has held senior operational roles delivering customer-focused claims and assistance solutions to insurers, brokers, and corporates across the US and UK global insurance sector.
As the interviewer, William personally conducts each conversation to ensure substantive, relevant discussion focused on insights that drive real operational improvement.
"I approach each conversation as a peer discussion. My goal is to understand what's really happening across the industry—not to sell, but to genuinely document how the best operations are winning in 2026."
Frequently Asked Questions
Ready to Benchmark Your Operations?
Schedule your confidential interview with William Richards and gain exclusive access to peer performance data
🔒 100% confidential • No sales pitch • Genuine peer research